This Privacy Policy explains how Bike Wellness handles personal data when you use our website or contact us about bicycle servicing and repairs. It applies to information connected with service inquiries, bookings, workshop visits, and related communications.
Subject to applicable law, you may request access to the personal data we hold about you, ask for correction of inaccurate information, and request deletion where retention is no longer required. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To make a privacy request, provide enough detail for us to locate the relevant records and confirm your identity. We will review the request and respond within a reasonable period, subject to any legal exceptions or operational limits that apply.
We retain personal data for the period needed to manage inquiries, complete repairs, maintain service records, handle payment and accounting matters, and meet legal or operational requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, booking preferences, payment-related records, and communications sent to us. Where needed for service delivery, we may also process information about the bicycle’s condition, requested repairs, and collection summaries.
We receive data from service inquiries, phone calls, email messages, contact form submissions, workshop drop-ins, bicycle intake, mechanical inspections, scope and quote approval, repair work, quality checks, and collection discussions. We may also generate internal service records and notes based on these interactions.
Our site may use essential cookies to support page functions, security, and form handling. We may also use limited preference or analytics cookies to understand site use and improve performance. These tools are used in a standard manner and are not intended to identify you beyond what is needed for operation.
You can manage cookies through your browser controls and, where available, site-level preferences. Blocking certain cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookies to collect more data than is needed for ordinary website operation.
We process personal data to respond to inquiries, arrange bookings, assess bicycles, prepare quotes, carry out servicing and repairs, communicate progress, manage collection and service summaries, process payments, maintain business records, improve workshop operations, and meet legal or accounting obligations. We may also use limited data to protect the security and integrity of our website and systems.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. We may also share relevant details with suppliers or repair-related partners when parts ordering, compatibility checks, or service coordination require it. These parties are expected to use the data only for the services they provide to us.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, staff, or property. We may also disclose information when needed to prevent fraud, misuse, or security incidents.
